Privacy Policy

Privacy Policy

Last updated: 2026

At 7Pleats, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, share, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using this website, you agree to the terms of this Privacy Policy, subject to applicable law.

1. Who We Are

This website is owned and operated by 7Pleats.

For any privacy-related questions, requests, or grievances, you may contact us at:

Store Name: 7Pleats
Email: 7pleatz@gmail.com
Phone / WhatsApp: 7338975734
Address: No.19, 6th lane, Samraj Nagar, Bangalore - 560067 Karnataka

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

a) Personal and Contact Information

  • full name
  • mobile number
  • email address
  • billing address
  • shipping address

b) Account Information

  • username
  • login credentials
  • saved preferences
  • saved addresses
  • order history

c) Order and Payment Information

  • products ordered
  • order value
  • order status
  • payment method
  • transaction references
  • refund and return details
  • invoice and shipment information

d) Communication Information

  • customer support queries
  • complaints
  • email messages
  • WhatsApp communication
  • feedback and reviews

e) Technical and Usage Information

  • IP address
  • browser type
  • device details
  • pages visited
  • website usage activity
  • cookie and session data
  • log files and diagnostic information

f) Information You Voluntarily Provide

  • product inquiries
  • support documents
  • screenshots
  • other details you choose to share with us

We aim to collect only such information as is reasonably necessary for lawful business and service purposes. Current Indian data-protection law is built around lawful processing of digital personal data and notice-based handling of such data.

3. How We Collect Information

We may collect information:

  • directly from you when you place an order, create an account, fill a form, or contact us
  • automatically through cookies, session tools, analytics tools, server logs, and similar technologies
  • from payment gateways, shipping partners, and service providers involved in order fulfilment
  • from third-party integrations or platforms where you voluntarily engage with our brand

4. Why We Use Your Information

We may use your information for purposes including:

  • processing and fulfilling orders
  • confirming payments and maintaining transaction records
  • shipping products and tracking deliveries
  • sending invoices, order updates, and service-related messages
  • handling returns, refunds, replacements, and complaints
  • providing customer support
  • improving website performance, usability, and customer experience
  • preventing fraud, abuse, suspicious activity, and security incidents
  • maintaining business, accounting, tax, and compliance records
  • sending promotional or marketing communication where permitted by law or based on your consent/preferences

The DPDP Act, 2023 centers processing around lawful purposes and recognizes consent and other lawful uses, while also requiring appropriate notice and rights handling.

5. Consent

Where required, we collect and process your personal information on the basis of your consent or your clear voluntary action, such as:

  • creating an account
  • placing an order
  • submitting a form
  • opting in to communication
  • contacting us for support

By taking such actions, you consent to the processing of your information for the relevant stated purposes, subject to applicable law.

6. Withdrawal of Consent

Where consent is the basis for processing, you may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy.

Withdrawal of consent will not affect processing already carried out lawfully before such withdrawal. It may, however, affect our ability to continue providing some services or account-related functions going forward. The DPDP Act expressly recognizes withdrawal of consent by the data principal.

7. Sharing of Information

We may share your information only where reasonably necessary and appropriate, including with:

  • payment gateways and payment processors
  • shipping, courier, logistics, and warehousing partners
  • website, hosting, analytics, CRM, communication, and technology service providers
  • accountants, auditors, legal advisers, or consultants
  • government, law-enforcement, regulatory, or judicial authorities where required by law
  • business transferees in case of merger, acquisition, restructuring, or sale of business assets

We do not sell personal information as part of normal ecommerce operations.

8. Cookies and Similar Technologies

We may use cookies, session storage, pixels, and similar technologies to:

  • keep you logged in
  • maintain cart and checkout functionality
  • remember your preferences
  • improve security
  • measure performance and traffic
  • understand user interaction with the website

You may control cookies through your browser settings, but disabling certain cookies may affect how the website functions.

9. Data Retention

We retain your information only for as long as necessary for the purposes for which it was collected, including for:

  • order fulfilment
  • customer support
  • returns and refund processing
  • fraud prevention
  • legal and regulatory compliance
  • accounting, tax, and recordkeeping needs
  • dispute resolution and enforcement of rights

Once information is no longer reasonably necessary, we may delete, anonymize, or securely archive it, subject to applicable law.

10. Data Security

We take reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is fully secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

Indian law also continues to refer to reasonable security practices and procedures for handling sensitive personal information and protecting data against unauthorized access or misuse.

11. Your Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

  • request access to certain personal information
  • request correction or updating of inaccurate or incomplete information
  • request erasure of personal information where applicable
  • withdraw consent where consent is the basis for processing
  • raise concerns or grievances regarding processing of your information

The DPDP Act, 2023 recognizes rights relating to access-related information, correction, erasure, grievance redressal, and nomination, subject to the Act and applicable rules.

12. Children’s Privacy

Our website is not intended to be used in a manner that violates applicable law relating to children’s personal data. If you believe that personal information of a child has been provided inappropriately, please contact us so that we can review and take appropriate action.

13. Third-Party Services

Our website may include links to third-party websites, payment services, social media pages, or tools. We are not responsible for the privacy practices, content, or security of such third-party services. You should review their own privacy policies before sharing information with them.

14. Grievance / Complaints

If you have any privacy concern, complaint, request for correction, or request relating to your personal information, you may contact us at:

Store Name: 7Pleats
Email: 7pleatz@gmail.com
Phone / WhatsApp: 7338975734
Address: No.19, 6th lane, Samraj Nagar, Bangalore - 560067 Karnataka

We will make reasonable efforts to review and respond within a reasonable time.

15. Cross-Border or Third-Party Processing

Some of our technology, payment, hosting, or communications vendors may process limited data through systems or infrastructure operated by third parties. Wherever such processing is used, we expect service providers to handle information only for legitimate service purposes and with appropriate safeguards.

16. Changes to This Privacy Policy

We may revise, update, or modify this Privacy Policy from time to time to reflect legal, operational, technical, or business changes.

The updated version will be posted on this page and will apply from the date of publication unless otherwise stated.

You are advised to review this page periodically.