Refund and Returns Policy

Returns & Refunds Policy

Last updated: 2026

At 7Pleats, we want you to shop with confidence. This Returns & Refunds Policy explains the terms under which returns, refunds, replacements, and related requests are handled for purchases made through our website.

By placing an order on our website, you agree to the terms set out in this policy.

1. General Return Eligibility

As per our current store policy, Returns accepted as per store policy.

Returns will be considered only if the request falls within the permitted review period and meets the eligibility conditions described on this page.

2. Return Request Time Window

Customers must raise a return request within 7 from the date of delivery.

Requests raised after this period may not be accepted.

3. Conditions for Return Acceptance

To be eligible for a return, the product must satisfy the following conditions:

  • The item must be unused, unworn, unwashed, and in saleable condition.
  • The item must be returned with original packaging, tags, labels, invoices, and any accessories delivered with it.
  • The item must not show signs of damage caused after delivery due to misuse, negligence, improper handling, or storage by the customer.
  • The returned product must match the original item shipped by us.

Additional store-specific return condition:

Product must be unused and returned with original packaging.

4. Non-Returnable Situations

Returns may not be accepted in the following situations:

  • The return request is made after the allowed return period.
  • The product has been used, altered, washed, damaged, or is not in its original condition.
  • The product is returned without original tags, labels, packaging, or proof of purchase.
  • Minor differences in color, texture, finish, or appearance arising from screen display, lighting, photography, or natural product variation.
  • Products that are specifically marked as non-returnable, final sale, clearance, custom-made, made-to-order, altered, intimate-use, or hygiene-sensitive items, where applicable.
  • Complaints based solely on personal preference after purchase, unless otherwise stated by the store.

5. Damaged, Defective, Wrong, or Missing Item Cases

If you receive a damaged product, defective item, wrong item, or if any item is missing from your order, you should contact us as early as possible with:

  • your order number,
  • product details,
  • issue description, and
  • supporting photos or videos, where applicable.

After review, we may offer one of the following, depending on the case:

  • replacement,
  • refund,
  • store credit,
  • partial refund, or
  • rejection of the request if the claim is not validated.

6. Return Approval Process

Return requests are subject to verification and approval by 7Pleats.

Submitting a return request does not automatically guarantee approval. Each request will be reviewed based on:

  • order history,
  • delivery confirmation,
  • customer explanation,
  • supporting evidence,
  • product condition, and
  • policy eligibility.

Our decision after review shall be final, subject to applicable consumer protection law.

7. Return Shipping

Where a return is approved, the customer may be asked to ship the product to the return address mentioned below or to any other address communicated by our support team at the time of approval.

Return Address:
Same as store address

Unless otherwise agreed by us in writing:

  • return shipping responsibility may lie with the customer,
  • original shipping charges may be non-refundable,
  • return shipping charges may be deducted from the refundable amount where applicable.

Customers are advised to use a reliable courier or trackable shipping method when returning a product.

8. Refund Process

Once the returned product is received and inspected, and the return is approved, the refund will be processed.

Refunds, where approved, are generally processed within 7.

Refund timelines may vary further depending on:

  • bank processing time,
  • UPI provider,
  • card issuer,
  • payment gateway,
  • wallet provider, or
  • original mode of payment.

9. Mode of Refund

Refunds are usually issued through the original payment method used for the order, wherever technically possible.

In certain cases, we may issue refunds through:

  • bank transfer,
  • UPI,
  • store credit,
  • wallet credit, or
  • any other suitable method as determined by us.

10. Partial Refunds

In some situations, only a partial refund may be granted, including but not limited to:

  • products returned in incomplete condition,
  • products missing packaging or tags,
  • items showing signs of handling beyond reasonable inspection,
  • approved cases where shipping, handling, platform, or restocking charges apply.

11. Replacement Policy

Where replacement is feasible and approved, 7Pleats may offer a replacement instead of a refund.

Replacement availability depends on:

  • stock availability,
  • serviceability,
  • nature of complaint, and
  • verification outcome.

If replacement stock is unavailable, an alternative resolution such as refund or store credit may be offered.

12. Cancellation Before Dispatch

Orders may be cancelled before dispatch only if the order has not already been processed, packed, shipped, or handed over for fulfillment.

Once an order enters processing or shipping stage, cancellation may not be possible.

Any approved refund for cancelled prepaid orders will be processed as per the refund timeline stated above.

13. Cancellation After Dispatch

Orders cannot usually be cancelled after dispatch. In such cases, the order may fall under the standard return eligibility rules after delivery, if applicable.

14. Refusal to Accept Delivery

If a customer refuses delivery without valid reason, 7Pleats reserves the right to recover applicable shipping, handling, return logistics, or other actual charges before issuing any refund, if any refund is approved at all.

15. Contact for Returns & Refunds

For returns, refund, replacement, or order-related support, please contact:

Store Name: 7Pleats
Email: 7pleatz@gmail.com
Phone / WhatsApp: 7338975734
WhatsApp Link: https://wa.me/917338975734

Please keep your order number ready while contacting support.

16. Fraud Prevention and Abuse

To protect genuine customers and prevent misuse, 7Pleats reserves the right to refuse returns, refunds, replacements, or future orders in cases involving:

  • excessive return abuse,
  • suspicious activity,
  • repeated false claims,
  • product tampering,
  • fraudulent transactions, or
  • policy manipulation.

17. Consumer Rights

Nothing in this policy is intended to limit any statutory rights available to consumers under applicable law. Where local law provides additional rights or protections, such rights will continue to apply.

18. Policy Updates

7Pleats may update, revise, or modify this Returns & Refunds Policy at any time without prior notice. Updated versions will be posted on this page with the latest effective date.

Customers are encouraged to review this page periodically before making a purchase.